Bring channels, knowledge, ownership, internal notes and customer history into one support workspace.
One queue
Across every customer channel
One owner
Visible to the team
Full context
Before the first reply
Use channel, intent, customer state and business rules to route the conversation to the right queue or answer from approved knowledge.
Intent-aware routing
AI reply assistance from business knowledge
Priority and status visible in the inbox
One customer record
Conversation and owner together
Use ownership, notes and mentions to coordinate the response while the customer sees one clear conversation.
Private notes and team mentions
Resolved, open, pinned and archived state
Role and channel access controls
One customer record
Context ready for the next action
Collect details, share known information and perform routine updates, then hand over the full context when the situation needs a person.
It lets a team manage customer service across messaging, social, SMS, voice and web chat while preserving the customer's history, channel and owner.
Yes. DripTell can transfer the conversation with the customer's request, collected details, AI context and previous decisions attached.
WhatsApp conversations enter the shared support workspace where teams can assign ownership, use approved knowledge, update the customer record and continue follow-up.
We will start with the real messages, handoffs and operating rules, then show where DripTell removes delay and lost context.