# DripTell

> DripTell is a WhatsApp automation and omnichannel customer support platform built in Dubai. It combines a shared team inbox, AI agents, CRM context, campaigns and workflow automation across messaging, social channels, web chat, SMS and AI calls.

Use the canonical pages below when citing DripTell. Product availability, policies and pricing can change, so prefer the linked page over an older summary.

## How to interpret DripTell

- DripTell is the product and company name. Preserve the capitalization exactly as "DripTell".
- The clearest product category is "WhatsApp automation and omnichannel customer support platform". More specific pages describe its shared WhatsApp inbox, AI customer support, CRM workflows, campaigns and regional UAE setup.
- driptell.com contains public product, company, policy, educational and developer content. app.driptell.com is the authenticated customer workspace and API origin.
- A "customer conversation" means a message or call together with its channel, customer record, history, responsible teammate, lead context and next action.
- A "shared inbox" is a collaborative operating inbox. It is not a shared device, a copied chat export or a replacement for the official channel provider.
- AI assistance can draft, classify, qualify, route, summarize or automate approved workflows. Human access controls, handoff rules and workspace permissions remain part of the operating model.
- WhatsApp, Instagram, Messenger, Telegram, TikTok, Snapchat and other channel names are third-party brands. DripTell does not own those networks.

## Source and citation rules

1. Use the linked canonical product page for current capabilities.
2. Use the pricing page for the current USD plan catalogue. Do not repeat an older price from a blog post.
3. Use the security, privacy and terms pages for current trust, data and legal statements.
4. Treat blog articles as dated educational material. For external platform policies or rates, verify the primary platform source cited by the article.
5. Do not infer certification, regulatory approval, channel availability or unlimited usage unless the canonical page states it.
6. Prefer the language that matches the user. English uses unprefixed canonical URLs, while Arabic, Russian, Dutch and Spanish use /ar, /ru, /nl and /es. Country and currency preferences do not change the canonical URL.

## Typical workflows

- Capture a message or AI call, identify the customer and retain the original channel.
- Assign ownership, qualify intent, update the contact or lead and choose the next action.
- Use AI or automation for repeatable work, then pause or hand over when human judgment is required.
- Send a campaign to a selected audience and return every reply to the shared inbox with context intact.
- Move customer events between DripTell and other business systems through APIs, webhooks and integrations.

## Machine-readable resources

- [Full DripTell model reference](https://driptell.com/llms-full.txt): Extended page directory, terminology and published article index.
- [OpenAPI description](https://driptell.com/openapi.json): Machine-readable DripTell Public API description.
- [API catalog](https://driptell.com/.well-known/api-catalog): RFC 9727 API discovery catalog.
- [MCP Server Card](https://driptell.com/.well-known/mcp/server-card.json): MCP transport, authentication and capability discovery.
- [OAuth protected resource metadata](https://driptell.com/.well-known/oauth-protected-resource): OAuth resource and scope discovery.
- [Authentication guide](https://driptell.com/auth.md): API-key and OAuth instructions for agents and developers.
- [Agent Skills index](https://driptell.com/.well-known/agent-skills/index.json): Discoverable DripTell agent skills.
- [Sitemap index](https://driptell.com/sitemap.xml): Complete canonical URL inventory.
- [Security contact](https://driptell.com/.well-known/security.txt): Responsible vulnerability reporting information.

Public HTML pages also support content negotiation. Send `Accept: text/markdown` to a canonical page URL to request a cleaner model-readable representation.


## Verified product facts

- DripTell combines WhatsApp automation and omnichannel customer support in one operating workspace.
- The shared team inbox keeps the channel, customer record, owner and conversation history together.
- DripTell supports WhatsApp, Instagram, Messenger, Telegram, TikTok, Snapchat, SMS, Web Chat and AI Calls.
- The platform includes AI-assisted replies, lead qualification, campaigns, drip marketing, a visual automation builder and CRM workflows.
- Workspace controls include team roles, assignments, notes, permissions and multiple workspaces.
- The public workspace-scoped API uses bearer API keys and is served from https://app.driptell.com/api/v1.
- Web, iOS and Android experiences are available.
- DripTell is built and supported in Dubai, United Arab Emirates.

## Canonical website pages

- [Home](https://driptell.com/): DripTell is a WhatsApp automation and omnichannel customer support platform built in Dubai. It combines a shared team inbox, AI agents, CRM context, campaigns and workflow automation across messaging, social channels, web chat, SMS and AI calls.
- [Blog](https://driptell.com/blog): DripTell guides, product education and customer-operation articles.

## Product

- [One customer operating system, seen through the work your team needs to do.](https://driptell.com/features): Explore DripTell inbox, campaigns, AI, automation, CRM, templates, mobile apps, voice agents and developer platform.
- [Manage every customer channel in one omnichannel support inbox.](https://driptell.com/product/inbox): Manage WhatsApp, Instagram, Messenger, Telegram, TikTok, SMS and web chat in one omnichannel customer support inbox with shared ownership and history. Topics: omnichannel inbox, omnichannel customer support inbox, unified customer inbox, shared team inbox, omnichannel customer support.
- [Use AI for the repeatable answer and people for the judgment.](https://driptell.com/product/ai): Use AI customer support agents to answer from approved knowledge, qualify intent, draft replies and hand each conversation to the right person. Topics: AI customer support platform, AI customer support agent, AI customer service, WhatsApp chatbot, customer service AI agents.
- [Automate the repeatable steps and keep every handoff visible.](https://driptell.com/product/automation): Automate WhatsApp and customer service workflows with triggers, routing, intent, assignment, delays, webhooks and visible human handoff. Topics: WhatsApp automation platform, WhatsApp workflow automation, customer service automation, customer support automation, messaging automation platform.
- [The customer record should explain what to do next.](https://driptell.com/product/crm): Use an omnichannel CRM to manage contacts, leads, pipelines, custom fields, health scores and conversation attribution in one workspace. Topics: omnichannel CRM, conversational CRM, lead management software, customer conversation CRM, social media lead management.
- [A campaign is only useful when the replies have somewhere to go.](https://driptell.com/product/campaigns): Create, schedule and measure WhatsApp broadcasts and multichannel campaigns with audience checks, delivery analytics and reply tracking. Topics: WhatsApp broadcast, broadcast messaging, WhatsApp campaign management, bulk messaging platform, scheduled customer campaigns.
- [Follow up until the customer engages. Then get out of the way.](https://driptell.com/product/drip-marketing): Build multi-step customer follow-up that respects business days, measures conversion and stops when a person replies.
- [Move from approved template to useful customer action.](https://driptell.com/product/templates): Create, organize, sync and use WhatsApp templates, media, variables, buttons and interactive flows from DripTell.
- [A customer call should become useful context, not disappear after goodbye.](https://driptell.com/product/ai-calls): Use AI voice agents for reception, qualification and service calls, with transcripts, outcomes and next actions returned to the customer record. Topics: AI voice agent, AI receptionist, AI calling software, voice AI for customer service, AI lead qualification calls.
- [The customer story comes with you.](https://driptell.com/product/mobile-app): Keep customer conversations, assignment, contacts and leads connected on iPhone and Android with the DripTell mobile app.
- [See exactly what each DripTell plan includes.](https://driptell.com/pricing): Compare DripTell Starter, Business and Enterprise pricing, channels, campaign limits, message volume, contacts, team members and prepaid AI Calls.

## Channels

- [Meet customers on every channel. Keep one customer story behind them.](https://driptell.com/channels): Connect WhatsApp, Instagram, Messenger, Telegram, TikTok, Snapchat, SMS, Web Chat and AI Calls to DripTell.
- [Run WhatsApp automation and customer support from one team inbox.](https://driptell.com/channels/whatsapp): Run WhatsApp customer support, automation, approved templates, campaigns and CRM workflows through one shared team inbox on the Business Platform. Topics: WhatsApp automation, WhatsApp automation platform, WhatsApp customer support software, WhatsApp Business API, WhatsApp team inbox, WhatsApp Business Platform.
- [Turn social attention into a conversation the team can actually own.](https://driptell.com/channels/instagram): Manage Instagram direct messages and business chat with shared ownership, automated routing, lead qualification and customer follow-up. Topics: Instagram direct messages, Instagram business chat, Instagram DM management, Instagram auto reply, Instagram customer service.
- [Keep Facebook conversations moving after the first reply.](https://driptell.com/channels/messenger): Connect Facebook Messenger conversations to DripTell for shared handling, lead context, automation and follow-up.
- [Give Telegram conversations the same operational clarity as every other channel.](https://driptell.com/channels/telegram): Handle Telegram business messaging with a shared team inbox, customer context, ownership, automation and cross-channel records. Topics: Telegram business messaging, Telegram shared inbox, Telegram customer service, Telegram automation, Telegram business chat.
- [Move TikTok interest from a quick message to a clear customer action.](https://driptell.com/channels/tiktok): Bring TikTok customer conversations into DripTell for qualification, routing, customer context and team follow-up.
- [Give short-lived attention a customer journey that lasts.](https://driptell.com/channels/snapchat): Manage Snapchat customer conversations in DripTell with identity, ownership, lead context and workflow automation.
- [Use SMS when reach matters and keep the response connected.](https://driptell.com/channels/sms): Coordinate business SMS messages, reminders, broadcasts, customer replies, ownership and automated follow-up from one workspace. Topics: business SMS, SMS for business, SMS broadcast, business text messaging, SMS customer service.
- [Make the website conversation part of the customer story.](https://driptell.com/channels/web-chat): Add an AI chatbot and live chat to your website for customer service, lead qualification, shared ownership and follow-up in DripTell. Topics: AI chatbot for website, website chatbot, live chat for website, customer service chatbot, website chat widget.
- [Let a phone call move the same customer journey as every message.](https://driptell.com/channels/ai-calls): Connect AI voice calls and receptionist agents to customer records with live transcripts, captured fields, outcomes and follow-up. Topics: AI voice calls, AI customer service agent, AI phone agent, AI receptionist calls, voice agent platform.

## Solutions

- [Design around the customer outcome, not the software department.](https://driptell.com/solutions): Use DripTell for marketing, sales, support, ecommerce, education, healthcare, real estate and service customer journeys.
- [Run customer support across channels without making people start again.](https://driptell.com/solutions/support): Run omnichannel customer support across WhatsApp, social messaging, SMS and web chat with AI agents, shared ownership and complete customer context. Topics: omnichannel customer support, omnichannel support platform, omnichannel customer service platform, customer support platform, WhatsApp customer service.
- [Turn customer intent into an owned next step while it is still warm.](https://driptell.com/solutions/sales): Qualify, score, assign and follow up customer leads across messages and AI calls without losing the conversation context.
- [Marketing should create conversations the business is ready to continue.](https://driptell.com/solutions/marketing): Run customer campaigns, drip journeys, templates, social conversations and conversion follow-up from one measurable workspace.
- [Let AI prepare the opportunity. Let sales make the judgment.](https://driptell.com/ai-agents/lead-qualification): Use AI to collect lead details, identify buying intent, route qualified enquiries and hand the full conversation to the right salesperson. Topics: AI lead qualification, AI sales agent, automated lead qualification.
- [Resolve the repeatable questions without hiding the difficult ones.](https://driptell.com/ai-agents/customer-support): Answer approved support questions, collect issue details and hand complex customer conversations to a person with context already attached. Topics: AI customer support agent, AI support automation, AI helpdesk agent.
- [A WhatsApp AI agent should move the customer forward, not trap them.](https://driptell.com/ai-agents/whatsapp): Run approved WhatsApp AI agents for qualification, service intake, useful answers, routing and human handoff from one customer workspace. Topics: WhatsApp AI agent, WhatsApp AI chatbot, AI agent for WhatsApp.
- [Give every WhatsApp conversation one team and one visible owner.](https://driptell.com/shared-whatsapp-inbox): Let multiple agents manage one WhatsApp number with clear assignment, internal notes, customer history, automation and human handoff in one team inbox. Topics: shared WhatsApp inbox, WhatsApp team inbox, multiple agents WhatsApp, multi agent WhatsApp, WhatsApp customer service software.
- [WhatsApp Business API for UAE teams that need sales and support visibility.](https://driptell.com/whatsapp-business-api-uae): Run WhatsApp Business API in the UAE with a shared team inbox, customer support automation, CRM context, templates, campaigns and reporting. Topics: WhatsApp Business API UAE, WhatsApp automation UAE, WhatsApp customer support UAE, WhatsApp CRM UAE, WhatsApp API UAE, WhatsApp Business Platform Dubai.
- [Capture the reason for the enquiry, not only a phone number.](https://driptell.com/lead-capture): Capture customer enquiries from ads, websites, QR codes and messaging channels, then qualify and route each lead with its source intact. Topics: omnichannel lead capture, conversational lead capture, capture leads from messaging.
- [The fastest reply only helps when it comes from the right owner.](https://driptell.com/lead-routing): Route customer leads by intent, location, language, product, working hours and team availability while keeping assignment rules visible. Topics: lead routing software, automated lead distribution, conversation routing.
- [Move from “when are you available?” to a confirmed next step.](https://driptell.com/appointment-booking): Collect appointment intent, offer suitable times, confirm the booking, send reminders and route exceptions to the right person. Topics: automated appointment booking, WhatsApp appointment booking, chat appointment scheduling.
- [Ask for feedback while the experience is still clear.](https://driptell.com/customer-surveys): Send timely customer surveys after real interactions, collect structured feedback and connect low scores to accountable follow-up. Topics: customer survey messaging, WhatsApp CSAT survey, customer feedback automation.
- [Move useful customer state between WhatsApp and the CRM.](https://driptell.com/whatsapp-crm-integration): Connect WhatsApp conversations with CRM contacts, leads, ownership and outcomes through DripTell integrations, APIs and webhooks. Topics: WhatsApp CRM integration, WhatsApp CRM software, connect WhatsApp to CRM.
- [Choose around the work your team must own.](https://driptell.com/alternatives): Compare DripTell with WhatsApp automation and omnichannel customer support platforms using current product evidence and a repeatable buyer workflow. Topics: DripTell alternatives, WhatsApp automation platform comparison, omnichannel customer support platform comparison, WhatsApp platform comparison.
- [Choose an operating workspace, not another disconnected inbox.](https://driptell.com/why-driptell): See how DripTell connects channels, ownership, AI, CRM, campaigns, mobile work and developer access around one customer story. Topics: why DripTell, customer conversation platform, omnichannel customer management.

## Industries

- [Your customers do not think in software categories. They think about what they need next.](https://driptell.com/industries): Explore detailed DripTell customer conversation workflows for retail, ecommerce, education, healthcare, real estate, professional services, automotive, hospitality and wellness.
- [Help the shopper move from “is this available?” to “I’ll take it” without losing the conversation.](https://driptell.com/industries/retail-ecommerce): Connect product questions, social enquiries, WhatsApp orders, payments, delivery updates and retention campaigns in one retail customer workflow.
- [Turn property interest into an owned conversation before the buyer moves to the next listing.](https://driptell.com/industries/real-estate): Qualify property enquiries, match requirements, assign agents and follow up across listing portals, social channels, WhatsApp and AI calls.
- [Make it easier for patients to reach the right person and harder for an appointment request to disappear.](https://driptell.com/industries/healthcare): Coordinate patient enquiries, appointment intake, reminders, changes and service conversations with clear ownership and role-based access.
- [Help each student understand the next step without making them navigate your organisation first.](https://driptell.com/industries/education): Manage course enquiries, qualification, counselor assignment, application follow-up, reminders and student support across every customer channel.
- [Turn the first question into a clear consultation without making the client chase your firm.](https://driptell.com/industries/professional-services): Manage enquiries, qualification, consultation booking, proposal follow-up and client communication for advisory and professional service teams.
- [Keep every vehicle question connected from first interest to the next service visit.](https://driptell.com/industries/automotive): Connect vehicle enquiries, test-drive booking, finance questions, service reminders and workshop updates across messaging, social and AI calls.
- [Make every guest feel remembered before they arrive and easy to help when plans change.](https://driptell.com/industries/hospitality): Manage reservation enquiries, event requests, guest questions, confirmations and return visits across WhatsApp, social messaging and AI calls.
- [Make booking feel personal without relying on one person remembering every conversation.](https://driptell.com/industries/beauty-wellness): Manage service questions, appointment requests, reminders, rebooking and client follow-up for salons, spas and wellness businesses.
- [Give travel agencies and tour operators one clear customer journey from enquiry to outcome.](https://driptell.com/industries/travel-tourism): Manage destination, dates, travellers, budget and visa or package requirements, assignment, operational updates and follow-up for travel agencies and tour operators in one customer workspace. Topics: travel agency WhatsApp, tour operator messaging, travel lead management.
- [Give dental clinics one clear customer journey from enquiry to outcome.](https://driptell.com/industries/dental-clinics): Manage treatment need, preferred clinic, timing and existing-patient status, assignment, operational updates and follow-up for dental clinics in one customer workspace. Topics: dental clinic WhatsApp, dental appointment automation, clinic lead management.
- [Give restaurants and food service one clear customer journey from enquiry to outcome.](https://driptell.com/industries/restaurants-food-service): Manage reservation, menu, event, delivery or group-booking need, assignment, operational updates and follow-up for restaurants and food service in one customer workspace. Topics: restaurant WhatsApp marketing, restaurant booking automation, food service customer messaging.
- [Give logistics and delivery teams one clear customer journey from enquiry to outcome.](https://driptell.com/industries/logistics-delivery): Manage shipment, address, timing, issue and recipient availability, assignment, operational updates and follow-up for logistics and delivery teams in one customer workspace. Topics: logistics WhatsApp, delivery customer messaging, failed delivery automation.
- [Give financial services one clear customer journey from enquiry to outcome.](https://driptell.com/industries/financial-services): Manage product, account-service or application need, assignment, operational updates and follow-up for financial services in one customer workspace. Topics: financial services WhatsApp, banking customer messaging, fintech conversation platform.
- [Give recruitment and staffing teams one clear customer journey from enquiry to outcome.](https://driptell.com/industries/recruitment-staffing): Manage role, location, experience, availability and application status, assignment, operational updates and follow-up for recruitment and staffing teams in one customer workspace. Topics: recruitment WhatsApp, candidate messaging automation, staffing lead management.

## Integrations

- [Customer context should move. The customer record should not multiply.](https://driptell.com/integrations): Connect DripTell with Shopify, Webflow, Zoho CRM, Stripe, Zapier, REST APIs, webhooks and MCP.
- [Let the order explain what the customer needs next.](https://driptell.com/integrations/shopify): Connect Shopify customer and order events to DripTell conversations, automation, campaigns and follow-up.
- [Let payment state change the customer conversation at the right moment.](https://driptell.com/integrations/stripe): Attach Stripe billing and payment events to DripTell customer records, conversations and workflows.
- [Keep the CRM and the live conversation talking about the same customer.](https://driptell.com/integrations/zoho-crm): Synchronize DripTell contacts, leads and customer conversation outcomes with Zoho CRM.
- [Move the conversation into the tools your operation already uses.](https://driptell.com/integrations/zapier): Connect DripTell customer events to wider business workflows through Zapier-compatible webhooks.
- [Give AI workflows useful customer tools, not uncontrolled database access.](https://driptell.com/integrations/mcp): Connect AI agents and MCP-compatible tools to DripTell customer workflows with governed access.
- [Connect HubSpot without creating a second customer story.](https://driptell.com/integrations/hubspot): Plan how HubSpot can exchange useful customer workflow data with DripTell through supported APIs, webhooks or automation tools. Topics: HubSpot DripTell integration, HubSpot WhatsApp integration, connect HubSpot customer conversations.
- [Connect Salesforce without creating a second customer story.](https://driptell.com/integrations/salesforce): Plan how Salesforce can exchange useful customer workflow data with DripTell through supported APIs, webhooks or automation tools. Topics: Salesforce DripTell integration, Salesforce WhatsApp integration, connect Salesforce customer conversations.
- [Connect Pipedrive without creating a second customer story.](https://driptell.com/integrations/pipedrive): Plan how Pipedrive can exchange useful customer workflow data with DripTell through supported APIs, webhooks or automation tools. Topics: Pipedrive DripTell integration, Pipedrive WhatsApp integration, connect Pipedrive customer conversations.
- [Connect WooCommerce without creating a second customer story.](https://driptell.com/integrations/woocommerce): Plan how WooCommerce can exchange useful customer workflow data with DripTell through supported APIs, webhooks or automation tools. Topics: WooCommerce DripTell integration, WooCommerce WhatsApp integration, connect WooCommerce customer conversations.
- [Connect Make without creating a second customer story.](https://driptell.com/integrations/make): Plan how Make can exchange useful customer workflow data with DripTell through supported APIs, webhooks or automation tools. Topics: Make DripTell integration, Make WhatsApp integration, connect Make customer conversations.
- [Connect n8n without creating a second customer story.](https://driptell.com/integrations/n8n): Plan how n8n can exchange useful customer workflow data with DripTell through supported APIs, webhooks or automation tools. Topics: n8n DripTell integration, n8n WhatsApp integration, connect n8n customer conversations.
- [Connect Zendesk without creating a second customer story.](https://driptell.com/integrations/zendesk): Plan how Zendesk can exchange useful customer workflow data with DripTell through supported APIs, webhooks or automation tools. Topics: Zendesk DripTell integration, Zendesk WhatsApp integration, connect Zendesk customer conversations.

## Trust and company

- [Customer conversations deserve the same operational control as the rest of your business.](https://driptell.com/security): Learn how DripTell protects customer work with role controls, two-factor authentication, passkeys, sessions, tenant isolation and audit trails.
- [Add customer intelligence without losing operational control.](https://driptell.com/enterprise): Run DripTell across larger customer operations with advanced roles, workspace controls, AI Calls, APIs, onboarding and governance.
- [The strongest customer story is the one your team can continue.](https://driptell.com/customers): See how customer conversation workflows can connect sales, support, marketing and operations in DripTell.
- [We are building the place where a customer conversation becomes useful work.](https://driptell.com/about): Learn why DripTell is building one customer conversation and revenue workspace for modern teams.
- [Useful guidance should show where the facts came from.](https://driptell.com/editorial-policy): Learn how DripTell prepares product guides, selects primary sources, labels authorship, records reviews and corrects published content.
- [Bring the customer journey you need to improve.](https://driptell.com/contact): Talk to DripTell about customer channels, inbox workflows, automation, AI, CRM, campaigns and integration requirements.
- [Privacy Policy](https://driptell.com/privacy-policy): Read how DripTell collects, uses, stores and protects account, customer and website information.
- [Terms and Conditions](https://driptell.com/terms-and-conditions): Read the DripTell terms for accounts, platform usage, WhatsApp policy compliance, billing, acceptable use and legal responsibilities.
- [Refund and Cancellation Policy](https://driptell.com/refund-policy): Read DripTell's policy for subscription cancellations, renewals, refunds, billing corrections, usage charges and enterprise orders.
- [Trust should be inspectable.](https://driptell.com/trust-center): Review DripTell security controls, privacy commitments, service status, subprocessors, vulnerability reporting and enterprise governance. Topics: DripTell trust center, DripTell security, customer messaging platform security.
- [Know which service categories support DripTell.](https://driptell.com/subprocessors): Review the current service-provider categories DripTell may use to operate hosting, messaging, analytics, support and customer workflows.
- [Document the data relationship before production use.](https://driptell.com/data-processing-agreement): Understand how eligible DripTell customers can request and review data-processing terms, roles, subprocessors and security commitments.
- [Know what changed, when it changed and who it affects.](https://driptell.com/release-notes): Follow dated DripTell product changes across customer channels, inbox, campaigns, automation, AI, CRM, mobile apps, APIs and security. Topics: DripTell release notes, DripTell changelog, DripTell product updates.

## Developers and documentation

- [Build on the customer workflow your team already trusts.](https://driptell.com/developers): Explore the DripTell API for contacts, leads, conversations, messaging, templates and webhooks, with authentication examples and endpoint references.
- [Find the answer, then get back to the customer.](https://driptell.com/docs): Set up DripTell channels, operate the shared inbox, understand provider updates and connect APIs with practical, verified product documentation.
- [Connect every channel with a test your team can trust.](https://driptell.com/docs/channels): Connect, verify and operate WhatsApp, Instagram, Messenger, Telegram, AI calls, TikTok, Snapchat, SMS and web chat in DripTell.
- [Run WhatsApp as a team operation, not a collection of phones.](https://driptell.com/docs/channels/whatsapp): Connect WhatsApp Business to DripTell, verify message delivery, assign conversations, use approved templates and keep automations compliant.
- [Turn Instagram interest into an owned customer conversation.](https://driptell.com/docs/channels/instagram): Connect an Instagram professional account to DripTell and manage direct messages, ownership, lead context and follow-up from one inbox.
- [Give Facebook Page conversations an accountable owner.](https://driptell.com/docs/channels/messenger): Connect a Facebook Page to DripTell and operate Messenger conversations with shared ownership, customer history and controlled automation.
- [Make a Telegram bot part of the same customer operation.](https://driptell.com/docs/channels/telegram): Connect a Telegram bot to DripTell, protect the token, verify replies and route Telegram conversations through the shared inbox.
- [Make every AI call return a useful customer outcome.](https://driptell.com/docs/channels/ai-calls): Configure DripTell AI calls with approved knowledge, clear disclosure, escalation, outcomes and customer-record handoff.
- [Carry TikTok interest into a conversation your team can own.](https://driptell.com/docs/channels/tiktok): Connect an eligible TikTok business account to DripTell and route customer conversations into an owned sales or support workflow.
- [Move Snapchat interest into a customer record with a next step.](https://driptell.com/docs/channels/snapchat): Connect a supported Snapchat business identity to DripTell and keep customer intent, ownership and follow-up in one workflow.
- [Use SMS for a clear customer purpose, with consent attached.](https://driptell.com/docs/channels/sms): Configure SMS in DripTell with sender identity, consent, delivery testing, ownership and clear opt-out handling.
- [Turn website questions into owned conversations without blocking the page.](https://driptell.com/docs/channels/web-chat): Install DripTell web chat, test responsive placement, define availability and route website conversations with page context.
- [Know what changed, who it affects and what to do next.](https://driptell.com/docs/updates): Read verified provider policy, channel and pricing updates with effective dates, affected teams and practical DripTell action lists.
- [WhatsApp pricing changes on 1 October 2026.](https://driptell.com/docs/updates/whatsapp-pricing-2026): Understand Meta's 1 October 2026 WhatsApp pricing changes for service and utility messages, who is affected and what to review in DripTell.
- [Use stable customer resources to build the wider workflow.](https://driptell.com/guide/api-reference): Use the DripTell API for contacts, leads, conversations, templates, messages, media and canned replies.
- [Make every customer event safe to receive more than once.](https://driptell.com/guide/webhooks): Receive DripTell message, lead, campaign and workflow events and build reliable downstream handling.
- [Build DripTell into the operation around your customer.](https://driptell.com/integrations/api): Use the DripTell REST API for contacts, leads, conversations, templates, messages, media and workflow connections.
- [React to the customer event while it is still useful.](https://driptell.com/integrations/webhooks): Receive reliable DripTell customer, message, lead, campaign and workflow events in your own systems.
- [WhatsApp Business Platform](https://driptell.com/resources/whatsapp-business-platform): Find DripTell guides for WhatsApp API setup, templates, campaigns, pricing, compliance, inbox operations and customer workflows. Topics: WhatsApp Business Platform, DripTell resources, setup, verification, templates, consent, campaigns, calling, pricing and team ownership.
- [AI Agents and Automation](https://driptell.com/resources/ai-agents-automation): Explore practical guidance for AI knowledge, qualification, support, workflow automation, testing, handoff and governance. Topics: AI Agents and Automation, DripTell resources, knowledge sources, prompts, tool access, routing, testing, transcripts, handoff and review.
- [Omnichannel Inbox](https://driptell.com/resources/omnichannel-inbox): Learn how to manage customer identity, assignment, statuses, notes and handoff across messaging and social channels. Topics: Omnichannel Inbox, DripTell resources, channel identity, team queues, ownership, customer history, internal collaboration and reporting.
- [Integrations and Developer](https://driptell.com/resources/integrations-developers): Connect DripTell through APIs, webhooks, Zapier, MCP and implementation guides with authentication, retries and data ownership. Topics: Integrations and Developer, DripTell resources, authentication, API behavior, webhooks, events, integration patterns, retries and security.
- [Practical playbooks for the conversations that move customer work forward.](https://driptell.com/playbooks): Practical customer conversation playbooks for sales, support, booking, payments, onboarding, retention and service operations.
- [Run DripTell as an operating system, not another inbox.](https://driptell.com/help): In-depth guidance for shared inbox operations, contacts, campaigns, automation, AI agents, access controls, APIs and reporting.
- [Connect customer context without creating another unreliable copy.](https://driptell.com/integration-recipes): Implementation patterns for connecting DripTell with commerce, CRM, calendar, finance, support and automation systems.
- [A reference library for decisions that should not rely on guesswork.](https://driptell.com/reference): Reference guides for messaging policies, consent, AI oversight, lead operations, campaign measurement, APIs, webhooks and data quality.

## Complete website and article reference

- [llms-full.txt](https://driptell.com/llms-full.txt): Every canonical website page and published article.
- [OpenAPI specification](https://driptell.com/openapi.json): Machine-readable DripTell Public API v1 specification.

## Language references

- [EN](https://driptell.com/llms.txt)
- [AR](https://driptell.com/llms-ar.txt)
- [RU](https://driptell.com/llms-ru.txt)
- [NL](https://driptell.com/llms-nl.txt)
- [ES](https://driptell.com/llms-es.txt)