Social attention becomes owned work.
Bring Instagram, Messenger, TikTok and Snapchat conversations into the same customer workflow.
Meet customers on every channel. Keep one customer story behind them.
Each channel keeps its own identity and strengths while ownership, context, automation and follow-up stay consistent for the team.
Messaging remains direct and useful.
Use WhatsApp, Telegram and SMS for conversations, updates, campaigns and service journeys with clear ownership.
The website and phone join the story.
Web Chat and AI Calls capture intent in the moment and return the useful outcome to the customer record.
Choose the part of the customer story you want to improve.
01Make WhatsApp the place where the whole customer journey can move.Manage WhatsApp Business API conversations, templates, campaigns, commerce and automation from one shared team inbox.02Turn social attention into a conversation the team can actually own.Manage Instagram direct messages and business chat with shared ownership, automated routing, lead qualification and customer follow-up.03Keep Facebook conversations moving after the first reply.Connect Facebook Messenger conversations to DripTell for shared handling, lead context, automation and follow-up.04Give Telegram conversations the same operational clarity as every other channel.Handle Telegram business messaging with a shared team inbox, customer context, ownership, automation and cross-channel records.05Move TikTok interest from a quick message to a clear customer action.Bring TikTok customer conversations into DripTell for qualification, routing, customer context and team follow-up.06Give short-lived attention a customer journey that lasts.Manage Snapchat customer conversations in DripTell with identity, ownership, lead context and workflow automation.07Use SMS when reach matters and keep the response connected.Coordinate business SMS messages, reminders, broadcasts, customer replies, ownership and automated follow-up from one workspace.08Make the website conversation part of the customer story.Add an AI chatbot and live chat to your website for customer service, lead qualification, shared ownership and follow-up in DripTell.09Let a phone call move the same customer journey as every message.Connect AI voice calls and receptionist agents to customer records with live transcripts, captured fields, outcomes and follow-up.
See your channel mix inside one live workspace.
We will map the identities, routing and follow-up your team needs across every customer touchpoint.