Getting started
Create the workspace, connect WhatsApp, prepare team access and bring in the first contacts.
- Account setup
- WhatsApp connection and verification
- Contacts and groups
From first workspace to a reliable customer operation.
Use these guides to connect the product carefully, understand each working state and give the team a repeatable way to operate DripTell.
Run customer workflows
Build campaigns, manage templates and use automation or AI intake without losing the human handoff.
- Campaigns and broadcasts
- Templates and media
- Automation and AI intake
Connect the wider operation
Use API keys, the live OpenAPI reference and webhooks to connect DripTell with your own systems.
- API reference
- Webhooks
- Integration patterns
Choose the part of the customer story you want to improve.
01Set up the workspace around the way your team will operate it.Set up your DripTell workspace, organization, team roles and first customer channel.02Connect the right Meta assets before the team depends on the channel.Connect a WhatsApp Business number and understand account, display name, quality and template states in DripTell.03Make the customer record useful before building automation around it.Import, search, segment and maintain contacts, groups, custom fields and consent state in DripTell.04Treat campaign setup as an operational quality gate.Create WhatsApp and customer campaigns with approved messages, audience checks, recipient logs and reply tracking.05Automate the repeatable questions without trapping the customer.Build customer automation for qualification, routing, support intake, AI answers and human handoff.06Build the message around its real customer purpose.Create, submit, sync, approve and use WhatsApp templates with variables, media, buttons and categories.07Use stable customer resources to build the wider workflow.Use the DripTell API for contacts, leads, conversations, templates, messages, media and canned replies.08Make every customer event safe to receive more than once.Receive DripTell message, lead, campaign and workflow events and build reliable downstream handling.
Need a product-specific answer?
Contact support with the workspace, channel and workflow you are configuring.