Make the website conversation part of the customer story.

A visitor can ask in the moment while DripTell captures the need, creates the customer record and routes the conversation.

Connected to DripTell
EL

Emma Laurent

SaaS evaluation

Can your API route leads by language and region?
I can help with that. I am checking the customer record and the right next action now.

Outcome

Technical enquiry assigned to solutions team

Bring Web Chat into the customer workspace.

Every conversation keeps its channel identity while joining the same customer record, ownership model and operating queue used by the rest of the team.

Website identity and captured details stay together

AI can answer from approved business knowledge

Qualified visitors move into sales or support ownership

EL

Emma Laurent

Conversation and owner together

Can your API route leads by language and region?
The right owner can continue from here.
Next actionTechnical enquiry assigned to solutions team

Use Web Chat for the moments it handles best.

The channel stays recognizable to the customer. DripTell adds routing, context, measurement and follow-up around it without flattening every experience into the same generic workflow.

Pricing and product evaluation

Support intake and triage

Lead capture without a static form

Make the website conversation part of the customer story.

Let one conversation improve the next.

Contact fields, lead state, campaign source and previous decisions remain available when the customer returns on this channel or another one.

Customer activity

Synced
Conversation understood09:41
Customer record updated09:44
Owner receives next action09:47

Questions teams ask before they connect the workflow.

Does Web Chat appear inside the shared inbox?

Yes. The channel remains visibly identified while conversations use shared assignment, customer records and workflow controls.

Can the team automate and then hand over to a person?

Yes. Automations can capture intent and details, then transfer the conversation with its context when a person is the better next step.

Can I add an AI chatbot to my website?

Yes. The DripTell web chat can answer from approved business knowledge, capture the visitor's need and transfer the conversation to the team.

Is live chat connected to the customer CRM?

The website conversation can create or update the customer and lead record, preserving the source, captured details, owner and follow-up state.

Can the website chat widget hand over to a person?

Yes. The conversation can be routed to a teammate with the AI context and collected details attached.

Continue the customer story

Meet customers on every channel. Keep one customer story behind them.Every conversation arrives with the context needed to continue it.Build the exact customer journey your team is already trying to run.Give the right answer without making the customer start again.

See Web Chat working inside DripTell.

Bring one real customer journey to a live walkthrough and we will map it from first message to next action.