Turn social attention into a conversation the team can actually own.

Instagram messages arrive with the customer identity and channel visible, ready for qualification, assignment and a clear next step.

Connected to DripTell
SM

Sofia Martinez

Beauty booking

Can I book the treatment from your latest reel?
I can help with that. I am checking the customer record and the right next action now.

Outcome

Qualified and routed to Jumeirah branch

Bring Instagram into the customer workspace.

Every conversation keeps its channel identity while joining the same customer record, ownership model and operating queue used by the rest of the team.

Shared ownership for direct messages

Customer and lead context beside the conversation

Automation can route by intent, branch or service

SM

Sofia Martinez

Conversation and owner together

Can I book the treatment from your latest reel?
The right owner can continue from here.
Next actionQualified and routed to Jumeirah branch

Use Instagram for the moments it handles best.

The channel stays recognizable to the customer. DripTell adds routing, context, measurement and follow-up around it without flattening every experience into the same generic workflow.

Reel and campaign enquiries

Creator and retail conversations

Bookings, product questions and lead capture

Turn social attention into a conversation the team can actually own.

Let one conversation improve the next.

Contact fields, lead state, campaign source and previous decisions remain available when the customer returns on this channel or another one.

Customer activity

Synced
Conversation understood09:41
Customer record updated09:44
Owner receives next action09:47

Questions teams ask before they connect the workflow.

Does Instagram appear inside the shared inbox?

Yes. The channel remains visibly identified while conversations use shared assignment, customer records and workflow controls.

Can the team automate and then hand over to a person?

Yes. Automations can capture intent and details, then transfer the conversation with its context when a person is the better next step.

Can a team manage Instagram direct messages together?

Yes. Instagram DMs can enter a shared queue where ownership, status, customer context and the next action are visible to the team.

Can DripTell automate replies to Instagram messages?

Supported workflows can identify intent, provide approved information, collect lead details and route the Instagram conversation to the correct person.

What does Instagram business chat mean inside DripTell?

It means the customer keeps using Instagram while the business gains a shared inbox, customer record, routing and follow-up around the conversation.

Continue the customer story

Meet customers on every channel. Keep one customer story behind them.Every conversation arrives with the context needed to continue it.Build the exact customer journey your team is already trying to run.Give the right answer without making the customer start again.

See Instagram working inside DripTell.

Bring one real customer journey to a live walkthrough and we will map it from first message to next action.