Messages, decisions, assignment and external systems share one visual canvas, with every handoff visible to the operator.
Trigger a journey from an incoming message, keyword, form, campaign response, lead change, group event or external webhook.
Channel and CRM triggers
Intent, field and audience conditions
Reusable journey patterns
Detect intent, score the lead, update a field, switch channel, wait, call another system or assign the conversation. Operators can see what happened and why.
Conditions and branching stay readable
Round-robin or rule-based ownership
Outbound webhooks connect wider operations
A person receives the conversation, the extracted context and the next action. Automation can pause, end or continue from a deliberate state.
One customer record
Context ready for the next action
It can collect routine details, identify intent, update the customer record, route the conversation and provide approved information before a person takes over.
Workflows can be designed to pause, end or change state when the customer or a teammate replies, preventing automated messages from talking over a live conversation.
Bring the messages, rules and follow-up your team already uses. We will map the flow inside DripTell.