Public websiteCustomer conversation platform
DripTell brings WhatsApp, Instagram, Messenger, Telegram and web chat into one workspace, with shared ownership, customer context, automation and AI assistance.
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Product
One workspace for every customer conversation and next action.
Product
One workspace for every customer conversation and next action.
Solutions
Start with the customer outcome your team is responsible for.
Solutions
Start with the customer outcome your team is responsible for.
Industries
See DripTell through the real conversations in your industry.
Industries
See DripTell through the real conversations in your industry.
A customer can move from WhatsApp to Instagram or web chat while the team keeps the same person, history, owner and next action in view.
A shared inbox gives a team one place to work on connected customer conversations. That does not remove the need for ownership. Before choosing an inbox, test whether another teammate can take over without losing the original question, private notes or the next action.
For an illustrative demo, have one test customer ask about a return. Assign the conversation to one teammate, add a private note and transfer it to another. The second teammate should continue from that note without asking the customer to explain the return again.
| Test step | A useful result |
|---|---|
| Two teammates open the same conversation | Both can identify who should reply before sending competing answers. |
| The conversation changes owner | The new owner can see the customer's messages and the agreed next action. |
| An internal note is added | The teammate can use it and the customer does not receive it as a message. |
| A resolved conversation receives another message | The team can find the new work and verify the configured reopening or routing behavior. |
Conversation history is not the same as an immutable audit log, a record of who changed what that cannot be silently rewritten. If you need administrator events, exports, a promised storage period or proof of later changes, verify each requirement separately. A polished demo is not proof that a legal or audit requirement is met.
New messages from every connected channel enter the same queue. Filter by channel, owner, unread state, status or team without losing the customer record behind the conversation.
Route conversations by team, language, market or customer intent
Assign, mention, pin, archive and resolve without spreadsheet tracking
Keep channel identity visible at every step
One customer record
Conversation and owner together
Agents can see who is responsible, when the customer last heard from the business and whether an automation is active. This prevents two people replying at once or nobody replying at all.
Private team notes stay beside the conversation
Conversation status reflects the real work state
Human replies pause automated follow-up
Contact fields, tags, lead stage, campaign source and recent activity remain attached. The next person can continue from the last decision instead of asking the customer to repeat it.
Customer activity
SyncedYes. Conversations can be assigned to teams or individuals while role and channel permissions control who can see and change each part of the workspace.
Yes. Every message keeps its channel identity, delivery state and customer context while appearing in the shared workspace.
It gives teams one operational view for customer conversations across messaging, social, SMS and web chat while preserving the original channel, customer identity, history and owner.
Yes. WhatsApp conversations can use shared assignment, statuses, internal notes, customer records and automation alongside the other connected channels.
Bring the messages, rules and follow-up your team already uses. We will map the flow inside DripTell.
A practical starting point for Singapore teams
Suppose an enquiry starts on Instagram and continues on WhatsApp. Before changing tools, decide which company account should handle it, who owns the reply and what the next person needs to know. This is an illustrative workflow, not a customer case study.
Does the owner need to keep the WhatsApp Business app? Review coexistence eligibility, supported app features and history scope before connecting the number. Do not assume every number or every old chat qualifies.
Review the coexistence checklistBring one real enquiry to the walkthrough. Ask to see the assigned person, prior messages, private team notes and a handoff when a reply needs human judgement. Verify each connected channel's setup and restrictions.
Plan a team walkthroughSeparate the software plan from Meta's recipient-market message charges and optional usage. A Singapore customer audience and a Singapore business address are not interchangeable pricing inputs.
Build a Singapore budget exampleBefore promotional outreach to Singapore numbers, review the current PDPC Do Not Call guidance with your adviser. A shared inbox is not a substitute for checking permission, withdrawal requests or your data-handling obligations.
