Use approved knowledge for routine support while keeping ownership, escalation and the customer’s previous conversation visible.
Support teams lose time repeating policy answers and collecting the same order, account or issue details before they can investigate the real problem.
One customer record
Context ready for the next action
AI can answer from approved sources, gather the required identifiers, summarize the issue and route it by product, urgency, language or customer state.
Ground answers in approved product knowledge
Collect the details needed for investigation
Escalate with the conversation summary intact
Measure containment only alongside resolution quality, escalation reason, reopened conversations, customer feedback and the time a human saves after handoff.
Journey outcome
Reply to action
Refunds, complaints, vulnerable customers, security incidents and policy exceptions require human review rather than a confident generated answer.
Customer activity
SyncedUse approved knowledge for routine support while keeping ownership, escalation and the customer’s previous conversation visible.
The workflow can use the DripTell channels enabled for the workspace, including WhatsApp, Instagram, Messenger, Telegram, TikTok, Snapchat, SMS, Web Chat and AI Calls. The original channel remains visible.
Yes. Teams can define assignment and handoff conditions so a person receives the conversation with the customer record, transcript, collected details and previous actions intact.
Measure containment only alongside resolution quality, escalation reason, reopened conversations, customer feedback and the time a human saves after handoff.
Bring one real customer journey, the rules your team follows and the systems that already hold useful context. DripTell can show the workflow without hiding the operational details.