Connect WhatsApp conversations to approved knowledge, customer records, assignment rules and visible human ownership.
A disconnected chatbot can answer a question yet leave the sales or support team unaware of what the customer asked and what the automation promised.
One customer record
Context ready for the next action
DripTell keeps the WhatsApp identity, AI transcript, captured fields, lead state and next action in the same record before and after a person takes over.
Keep AI and human replies in one history
Use customer state instead of isolated prompts
Review transcripts and improve weak answers
Track useful answer rate, qualified outcomes, escalation reasons, response time and whether the customer reached the intended next step.
Journey outcome
Reply to action
AI behavior should use approved knowledge, narrow actions, explicit fallback rules and a clear path to a person whenever confidence or authority is insufficient.
Customer activity
SyncedConnect WhatsApp conversations to approved knowledge, customer records, assignment rules and visible human ownership.
The workflow can use the DripTell channels enabled for the workspace, including WhatsApp, Instagram, Messenger, Telegram, TikTok, Snapchat, SMS, Web Chat and AI Calls. The original channel remains visible.
Yes. Teams can define assignment and handoff conditions so a person receives the conversation with the customer record, transcript, collected details and previous actions intact.
Track useful answer rate, qualified outcomes, escalation reasons, response time and whether the customer reached the intended next step.
Bring one real customer journey, the rules your team follows and the systems that already hold useful context. DripTell can show the workflow without hiding the operational details.