Public websiteCustomer conversation platform
DripTell brings WhatsApp, Instagram, Messenger, Telegram and web chat into one workspace, with shared ownership, customer context, automation and AI assistance.
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Product
One workspace for every customer conversation and next action.
Product
One workspace for every customer conversation and next action.
Solutions
Start with the customer outcome your team is responsible for.
Solutions
Start with the customer outcome your team is responsible for.
Industries
See DripTell through the real conversations in your industry.
Industries
See DripTell through the real conversations in your industry.
Keep the first message, automated steps, campaign reply, CRM context and human follow-up attached to the same customer instead of splitting the work across tools.
Aisha Rahman
Retail enquiry
Outcome
Reserved and assigned to Dubai Mall
WhatsApp automation handles a defined step after a customer message or business event. The useful test is not whether a bot replies. It is whether the reply is accurate, the customer can reach a person and the team knows who owns the next step.
For an illustrative demo, ask where a test order is. Give the workflow a confirmed order status, then repeat with the status missing. The second conversation should reach a person rather than invent a delivery date. Finally, reply while a follow up is waiting and check what happens to that pending message.
| Customer moment | What to verify |
|---|---|
| An order question arrives | The reply uses the right order and confirmed information, or asks a person to check. |
| The customer replies before a scheduled message | The pending follow up follows the configured pause rule and does not contradict the conversation. |
| A person takes over | The owner, original question and next action are visible in the same thread. |
| A template is approved | Test recipient, message purpose and delivery separately. Approval alone is not a successful customer outcome. |
Use test data for the demo. Confirm number eligibility, template rules, provider charges and the actual workflow configuration before launch. A connected number does not prove every automation is ready.
Every conversation keeps its channel identity while joining the same customer record, ownership model and operating queue used by the rest of the team.
Official WhatsApp Business Platform connection
AI agents and visual workflow automation
Templates, campaigns and replies in the shared inbox
Aisha Rahman
Conversation and owner together
The channel stays recognizable to the customer. DripTell adds routing, context, measurement and follow-up around it without flattening every experience into the same generic workflow.
Product advice and order updates
Lead qualification and appointment intake
Service conversations and proactive follow-up
Contact fields, lead state, campaign source and previous decisions remain available when the customer returns on this channel or another one.
Customer activity
SyncedYes. The channel remains visibly identified while conversations use shared assignment, customer records and workflow controls.
Yes. Automations can capture intent and details, then transfer the conversation with its context when a person is the better next step.
The WhatsApp Business Platform is Meta's business messaging infrastructure for operating customer conversations, approved templates, automation and integrations at team scale.
Yes. DripTell places supported WhatsApp conversations in a shared team inbox with assignment, status, notes, customer context and workflow controls.
Yes. Teams can manage service conversations, approved template campaigns and campaign replies while keeping consent, ownership and customer history visible.
Yes. A DripTell WhatsApp chatbot can answer from approved knowledge, collect useful details and hand the conversation to a person with the transcript, customer record and next action visible.
Bring one real customer journey to a live walkthrough and we will map it from first message to next action.
