Trigger focused surveys from actual service outcomes and return poor experiences to a team that can act.
Generic survey blasts arrive too late and separate the score from the conversation, owner and event that produced the customer’s experience.
One customer record
Context ready for the next action
Trigger the appropriate question after a resolved conversation, delivery, appointment or purchase, record the response and create follow-up for low or unclear scores.
Trigger from a real customer event
Keep the score beside the conversation
Route poor experiences for recovery
Track response rate, CSAT or NPS distribution, recurring themes, recovery actions and improvement by team, channel and journey.
Journey outcome
Reply to action
Keep surveys short, avoid pressuring customers for positive scores and give complaints a visible path to a person who can investigate.
Customer activity
SyncedTrigger focused surveys from actual service outcomes and return poor experiences to a team that can act.
The workflow can use the DripTell channels enabled for the workspace, including WhatsApp, Instagram, Messenger, Telegram, TikTok, Snapchat, SMS, Web Chat and AI Calls. The original channel remains visible.
Yes. Teams can define assignment and handoff conditions so a person receives the conversation with the customer record, transcript, collected details and previous actions intact.
Track response rate, CSAT or NPS distribution, recurring themes, recovery actions and improvement by team, channel and journey.
Bring one real customer journey, the rules your team follows and the systems that already hold useful context. DripTell can show the workflow without hiding the operational details.