Give every WhatsApp conversation one team and one visible owner.

A shared WhatsApp inbox lets sales and support work from the same business number without duplicate replies, private phone handoffs or missing customer history.

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Give every WhatsApp conversation one team and one visible owner.
Real DripTell product view

Let multiple agents work from one business number.

New WhatsApp conversations enter a shared queue where the team can see who owns the reply, what state the work is in and whether someone is already handling it. Channel and role permissions keep access deliberate.

Assign conversations to a team or one person

Use open, pending and resolved states that match the work

Filter unread and unassigned conversations before they are missed

DT

One customer record

Conversation and owner together

The customer need, previous conversation and next action stay attached.
The right owner can continue from here.
Next actionAssigned and ready

Keep internal teamwork beside the customer history.

Private notes, mentions, customer fields, lead stage and campaign source stay beside the WhatsApp conversation. The next agent can continue from the previous decision instead of asking the customer to repeat it.

Coordinate privately without adding internal messages to the chat

See the customer record before replying

Preserve ownership when sales hands the conversation to support

Give every WhatsApp conversation one team and one visible owner.

Automate the routine step and pause for a real reply.

Use approved templates and workflows to collect details, qualify intent or send follow-up. When the customer or a teammate replies, the automation can pause so the live conversation takes priority.

Route by language, market, team or customer intent

Hand AI or workflow context to the assigned person

Return campaign replies to the same team inbox

1UnderstandWorkflow
2DecideWorkflow
3ActWorkflow
4Hand overPerson

Measure whether the right person answered.

Review ownership, response time, conversation state, handoff reason and the customer outcome. A busy inbox is not proof of good support if work remains unassigned or customers repeat themselves.

Journey outcome

Reply to action

Live
SentDeliveredRepliedActioned

Questions teams ask before they connect the workflow.

Can multiple agents use one WhatsApp number?

Yes. A supported WhatsApp Business Platform connection can place conversations in one team inbox where agents use assignment, statuses, notes and customer context instead of sharing a personal device.

Is a shared WhatsApp inbox the same as linked devices?

No. A team inbox is an operating workspace connected through the supported business setup. It adds ownership, roles, customer records, internal collaboration, workflows and reporting around the WhatsApp conversation.

Can sales and support share the same WhatsApp inbox?

Yes. Conversations can move between teams while the customer history, current owner, notes, lead context and previous actions remain attached.

What happens when automation hands the chat to a person?

The assigned person receives the WhatsApp conversation with the collected details and previous steps visible. The workflow can pause or end so it does not continue over the human reply.

Continue the customer story

Run WhatsApp automation and customer support from one team inbox.Manage every customer channel in one omnichannel support inbox.Run customer support across channels without making people start again.Automate the repeatable steps and keep every handoff visible.

See your WhatsApp team workflow in one inbox.

Bring one real sales or support journey and we will map the owner, queue, automation and handoff inside DripTell.

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