Public websiteCustomer conversation platform
DripTell brings WhatsApp, Instagram, Messenger, Telegram and web chat into one workspace, with shared ownership, customer context, automation and AI assistance.
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Product
One workspace for every customer conversation and next action.
Product
One workspace for every customer conversation and next action.
Solutions
Start with the customer outcome your team is responsible for.
Solutions
Start with the customer outcome your team is responsible for.
Industries
See DripTell through the real conversations in your industry.
Industries
See DripTell through the real conversations in your industry.
Customer Journey brings the recorded path from enquiry source to replies, accepted handoffs, bookings and checked outcomes into one clear report—without turning activity into claims the data cannot support.
Controlled-pilot availability is limited. The report uses recorded evidence and does not yet provide verified sales or revenue attribution.
What the report keeps separate
Filter the selected reporting period by channel, WhatsApp number and enquiry source. The overview shows only customer journeys supported by recorded customer, message, lead, appointment and explicit journey events.
Open a journey to review customer, teammate, AI and automation activity in sequence. Qualification, an explicitly accepted handoff, a booking and a completed appointment remain separate events instead of being collapsed into one vague conversion metric.
A teammate can record a result only after checking it. The report does not infer revenue from lead stages, assignments or message activity, and verified sales and client revenue remain labelled Not connected until authoritative attribution exists.
Recorded evidence, not estimates
Start with the selected date, channel, WhatsApp number and enquiry source. Open one conversation to review the actors and events that were actually recorded, then add only a result a teammate has checked.
Customer, teammate, AI and automation activity remain distinguishable.
Qualification, accepted handoffs, bookings and completed appointments remain separate measures.
Local feedback appears beside Record result, without sending a message or changing a workflow.
31 days
Maximum selected reporting period
200 events
Latest recorded timeline entries
Not connected
Verified sales and client revenue
It reports the recorded path from an enquiry source through customer, teammate, AI and automation activity, including distinct qualification, accepted handoff, booking and completed-appointment events when those records exist.
No. The Customer Journey report reads existing records and explicit journal events. Recording a checked result adds history; it does not send a message, move a lead stage or change an automation.
No. Assignment alone is not treated as an accepted handoff. The report counts an accepted handoff only when that event is explicitly recorded.
Not currently. Verified sales and client revenue are shown as Not connected because DripTell does not infer them from lead stages or conversation activity.
Eligible workspace owners and managers can ask DripTell about the controlled pilot. Suitability depends on the workspace, available records and the current rollout stage.
Ask the DripTell team whether your workspace is suitable for the controlled Customer Journey pilot.
Controlled-pilot availability is limited. The report uses recorded evidence and does not yet provide verified sales or revenue attribution.
