Product
One workspace for every customer conversation and next action.
Product
One workspace for every customer conversation and next action.
Channels
Meet customers on the channels they already use.
Channels
Meet customers on the channels they already use.
Solutions
Start with the customer outcome your team is responsible for.
Solutions
Start with the customer outcome your team is responsible for.
Industries
See DripTell through the real conversations in your industry.
Industries
See DripTell through the real conversations in your industry.
Follow up when you can help the buyer make a decision, not simply because a timer expired. Refer to the quotation, ask one easy question and give a clear route to change the scope, speak with a person or close the request.
Confirm that the quotation is still valid, the price and availability are current and no teammate has received a reply elsewhere. A reminder based on an expired offer or completed purchase damages trust. Keep the quotation number and latest customer message attached to the conversation.
A simple purchase may deserve a short follow up after one or two business days. A complex project may need the date agreed during the sales call. Use quotation value, stated urgency and validity as context. Do not send daily reminders because the buyer has not replied.
Keep the message specific and short. A useful example is I wanted to check whether quotation 184 still matches what you need. Would you like to continue, change anything or close it for now. The three choices let the buyer answer without writing a long explanation.
End automated follow up as soon as the customer replies, declines, accepts, requests a change or asks not to be contacted. After a small number of unanswered messages, move the quotation to a clear waiting or closed state instead of restarting the same sequence.
Track quotations that move to a clear state after follow up, meaningful reply rate and time from reply to owner action. Delivery and read status can help diagnose reach, but they do not show whether the customer received useful help.
Use the date agreed with the buyer. If no date was agreed, one or two business days may fit a simple purchase while a complex decision usually needs more time.
There is no universal number. Use a small sequence that reflects the value and decision cycle, then close or pause the quotation instead of repeating the same reminder indefinitely.
Stop the reminder sequence immediately, keep the reply with the quotation and assign the next action to the person who can answer or revise the offer.
Bring your quotation states, typical decision times and current messages. DripTell can help connect each reply to the right owner and next action.