Product
One workspace for every customer conversation and next action.
Product
One workspace for every customer conversation and next action.
Channels
Meet customers on the channels they already use.
Channels
Meet customers on the channels they already use.
Solutions
Start with the customer outcome your team is responsible for.
Solutions
Start with the customer outcome your team is responsible for.
Industries
See DripTell through the real conversations in your industry.
Industries
See DripTell through the real conversations in your industry.
Tell the person that the call is automated, identify the business and explain the purpose in plain language. Make opt out and human help easy to use. Before placing a call, confirm the consent, calling and recording rules for the recipient and use case because disclosure alone does not make a call lawful.
Give the disclosure before the system asks for information or starts a sales message. Use ordinary words such as This is an automated call from DripTell rather than technical model names. If the voice imitates a real person, the risk of confusion is higher and requires specialist legal review.
Determine where the recipient is located, whether the call is sales or service, how the number was obtained and what consent evidence exists. Also check calling hours, do not call requests and any sector rules. A generic disclosure script cannot replace this review.
Tell the person how to stop the automated call and use simple spoken choices or keypad input where required. Confirm the request, end the automated flow and prevent another call when the person opts out. Offer a human route when the system is uncertain or the person asks for one.
Store the script version, voice configuration, consent record, call time, disclosure completion, opt out result and handoff outcome. Review failed disclosures and calls that continued after an opt out. Evidence should help a reviewer reconstruct what the person heard and what the system did next.
In the United States, FCC guidance treats AI generated voices as artificial or prerecorded voice under the Telephone Consumer Protection Act. FTC telemarketing rules can also apply to sales calls and prerecorded messages. Other countries and sectors use different consent, identity and recording rules. Get qualified legal advice for the actual campaign.
Primary references https://docs.fcc.gov/public/attachments/FCC-24-17A1_Rcd.pdf and https://www.ftc.gov/business-guidance/resources/complying-telemarketing-sales-rule
No. The business must also check consent, calling purpose, opt out, recording, identity and market specific rules. Disclosure is one control, not complete compliance.
Offer a human route when the person asks, the system is uncertain, the request is sensitive or the next action requires judgment or stronger verification.
Keep the consent source, call purpose, script version, call time, disclosure result, opt out result and any transfer outcome for the period required by the applicable policy and law.
Continue the customer story
Bring the target market, purpose, consent source and exception cases. DripTell can help map the operational controls for specialist review.