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DripTell brings WhatsApp, Instagram, Messenger, Telegram and web chat into one workspace, with shared ownership, customer context, automation and AI assistance.
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One workspace for every customer conversation and next action.
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One workspace for every customer conversation and next action.
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Start with the customer outcome your team is responsible for.
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Start with the customer outcome your team is responsible for.
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See DripTell through the real conversations in your industry.
WhatsApp cart recovery for Shopify
Built for Shopify stores
When an opted in shopper leaves checkout, DripTell sends a WhatsApp reminder with what they left behind and a button back to their own checkout. If something is holding them back, they reply and your team answers in the same chat.
Meta's WhatsApp message fees apply separately from your DripTell plan.
Hi Layla, you left 2 items in your cart.
Total AED 289
Complete my order
How it works
Connect Shopify to DripTell and choose who can receive reminders. Only shoppers who opted in to WhatsApp messages from your store are included.
Follow the setup steps, start from ready made English and Arabic reminders, preview them on a phone and send a test to your own number.
Each reminder shows the product photo, the items, the total and a Complete my order button that opens the shopper's own checkout.
An order, a reply, an unsubscribe or a return to the checkout stops the remaining reminders. Replies arrive in your shared inbox.
Every part of the sequence
A useful reminder tells the shopper exactly what they left and how to finish.
Send up to three reminders, by default 30 minutes, 4 hours and 24 hours after the shopper's last checkout activity. Change the timing to suit your store.
Each reminder carries the first product's photo and the shopper's name, products, total and your store name.
The button opens the shopper's own checkout through a tracked link, so you can see who came back.
Open ready made reminders in the template builder, add a photo and submit them to Meta for approval.
Choose who gets reminders, write them with a live phone preview, send a test, add a discount and set timing and limits.
Use an incentive only when it helps, and make it easy to use.
DripTell creates a unique code for each shopper in Shopify, as a percentage, a fixed amount or free shipping, and the code expires after the time you set.
The discount is applied automatically when the shopper opens their checkout from the reminder.
The shopper can copy the code with one tap instead of retyping it.
Prefer a single code for everyone? Send your own code instead.
Good recovery sends fewer, better messages and stops at the right time.
An order from the shopper on any store in your workspace stops the reminders still waiting, and so does a return to the checkout.
A reply stops the sequence by default. A STOP reply or Meta's stop promotions option unsubscribes the shopper.
Reminders wait for daytime in the shopper's country. Include or exclude countries as you need.
One series per shopper every 24 hours, at most three reminders per person a day and a daily cap for each store. Meta's own per person marketing limit is respected.
Reminders go only to shoppers who opted in through DripTell's storefront checkbox for Shopify, Shopify's WhatsApp marketing consent or, if you choose, your checkout marketing consent.
See what came back and what each reminder contributed.
Recovered revenue and orders, recovery rate and the share of carts whose link was opened.
Compare the first, second and third reminder, follow a daily chart and see why reminders stopped.
Review recent carts with each shopper's country at a glance.
An order that follows a reminder is credited to cart recovery, and a cancelled order removes the credit.
The part a text message cannot do
Some shoppers stop because of a question about size, delivery or payment. On WhatsApp they can simply ask. The reply lands in your DripTell inbox with the conversation history and stops the remaining reminders, so a teammate or an AI agent you set up can answer and help them finish the order.
Choosing a channel
Both channels can bring a shopper back. They differ in what the shopper sees, who you can reach and what happens when someone replies.
| Topic | SMS | |
|---|---|---|
| What the shopper sees | Your WhatsApp business name and profile | A phone number, or a sender name where carriers allow it |
| What the reminder can include | Product photo, formatted text and buttons such as Complete my order or Copy code | Text and a link, with longer messages split into parts |
| When the shopper replies | A 24 hour customer service window opens and your team can answer in the same chat | Replies need a number that is set up to receive and route them |
| Permission | Meta requires opt in and an approved template for any message you start | Set by local law and carrier rules in each country |
| Cost | Meta charges each delivered marketing template at the rate for the shopper's country calling code | Providers charge each message part at the rate for the destination country |
| Reach | Shoppers who use WhatsApp. Marketing templates are not delivered to US phone numbers today | Any mobile number that can receive texts |
WhatsApp suits stores whose customers already chat with them there and want answers before they buy. SMS or email remains the practical reminder for shoppers WhatsApp cannot reach, including US numbers.
Questions
Shopify stores. Connect your store to DripTell, then set up cart recovery from the Cart Recovery page in a few steps.
Only shoppers who opted in, through DripTell's storefront checkbox for Shopify, Shopify's WhatsApp marketing consent or, if you choose, your checkout marketing consent. Meta's WhatsApp Business Messaging Policy requires opt in, so there is no option to message everyone.
Not at the moment. WhatsApp does not currently deliver marketing templates, which include cart reminders, to people with US phone numbers. For those shoppers, SMS or email is still the practical reminder channel.
Meta charges each delivered cart reminder at the marketing rate for the shopper's country calling code, separately from your DripTell plan. Use the WhatsApp pricing calculator to estimate it, and set a daily cap for each store.
Yes. DripTell can create a single use code in Shopify for each shopper, as a percentage, a fixed amount or free shipping, and apply it when they open their checkout. You can also send one code of your own.
Yes. A reply arrives in your DripTell inbox as a normal conversation and, by default, stops the remaining reminders, so a teammate can answer questions about sizing, delivery or payment.
Yes. An order on any store in your workspace, a return to the checkout, a reply or a STOP message ends the remaining reminders.
WhatsApp cart recovery for Shopify
Connect your Shopify store, set up your reminders and send a test to your own number before you switch it on.
